Lux Leather USA – Privacy Policy

This Privacy Policy explains what personal information we collect about you, how we use it, who we may share it with, and your rights in relation to that information. This applies when you browse our website, place an order, contact us via email or phone, interact with us on social media, complete a survey, or participate in a promotion.

For any questions about this notice, you can contact us at support@luxleatherusa.com

Information We Collect

We may collect the following types of personal data:

• Name, gender, and date of birth

• Contact details (billing/shipping address, phone number, email)

• Online activity (pages visited, time spent, referring websites, abandoned carts)

• Purchase and payment information (excluding full card details)

• Device type, browser, and IP address

• Marketing preferences

• Survey responses, comments, or feedback

• Publicly available social media data

• Communications or correspondence history

Some of this information is provided directly by you (e.g., placing an order or sending a message), while other data is collected automatically via cookies and similar technologies.

How We Use Your Information

We use your data to:

• Process and fulfill orders

• Deliver customer support and handle returns

• Verify your identity and prevent fraud

• Communicate updates about your order

• Customize your shopping experience

• Improve our services, products, and website

• Comply with legal obligations

• Provide promotional offers and marketing (with your consent)

• Manage contests, surveys, or promotions

We never sell your personal data to third parties.

Marketing Communications

With your permission, we may send you:

• Promotional emails

• SMS alerts for special deals or new arrivals

• Retargeted ads via platforms like Facebook or Google

You can opt out anytime:

• Emails: Click “Unsubscribe” at the bottom of any promotional email

• SMS: Reply with the word “STOP”

• Direct requests: Email us at support@luxleatherusa.com with your preference

Cookies and Online Ads

We use cookies and tracking pixels to improve your shopping experience and provide relevant marketing. You may see Lux Leather USA ads after visiting our website through platforms like Google or Meta (Facebook/Instagram).

Sharing Your Information

We only share your data with trusted third parties, including:

• Delivery services (e.g., UPS, FedEx)

• Payment processors (e.g., Stripe, PayPal)

• Email marketing platforms

• Customer service and web hosting providers

• Advertising partners for retargeting

We ensure all third-party partners adhere to strict data privacy and security policies.

Legal Grounds for Processing

We rely on the following bases for processing your data:

• Consent – e.g., signing up for newsletters

• Contractual necessity – e.g., fulfilling your order

• Legal compliance – e.g., for tax and fraud prevention

• Legitimate interest – e.g., analyzing site performance, improving services

How We Protect Your Data

We take your security seriously:

• All transactions use secure HTTPS encryption

• We do not store full payment card data

• Access to personal data is restricted and password protected

• We conduct regular security reviews and system monitoring

Data Retention

We keep your data only as long as necessary for business or legal reasons. For example:

• Order history and contact info may be retained for accounting or compliance

• Inactive accounts may be anonymized or deleted after a set period

International Users

If you’re visiting our site from outside the United States, please be aware that your data will be processed in accordance with U.S. data protection laws, which may differ from those in your country.

Your Rights (U.S.-Based)

As a U.S.-based company, we respect applicable data rights, including:

• Accessing your personal data

• Requesting corrections or deletions

• Withdrawing consent to marketing

• Objecting to certain data uses

• Requesting data portability

To make any such requests, please email us at support@luxleatherusa.com. For security, we may verify your identity before processing.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after any updates means you accept those changes.

Contact Us

Lux Leather USA
Customer Support: support@luxleatherusa.com