Lux Leather USA – Returns & Exchanges Policy

Last updated: July 22, 2025

We want you to love your Lux Leather piece the moment it arrives. If something isn’t right, we’ll work with you to make it right. Please read the policy below so you’ll know exactly what to expect.

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Quick Summary

• 30-Day Window: Contact us within 30 calendar days of delivery (per carrier tracking) to request an exchange or report an issue.

• Defects or Wrong Item? If there’s a manufacturer defect or fulfillment error (e.g. wrong size, color, or item sent), we will cover the cost of the exchange—including all shipping fees.

• Change of Mind / Size / Color Exchange: If you prefer a different size, color, or style, you’re responsible for return shipping. Once your return is approved and received, we’ll cover the cost to ship the replacement to you.

• Refunds: We do not offer refunds at this time. Approved returns may receive an exchange or store credit only.

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1. Eligible Return Reasons

You may request an exchange if:

• Manufacturer Defect – Examples include stitching failure, broken zipper, hardware issue, discoloration, or leather flaw beyond natural variation.

• Fulfillment Error – You received the wrong item, size, color, or style.

• Customer Preference – You ordered the correct item but prefer a different size, color, or style. (Return shipping is the customer’s responsibility.)

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2. Condition Requirements

To qualify for an exchange, items must:

• Be unused, unworn, and in original condition (no creasing, stretching, scratches, or odors—smoke, fragrance, pets, etc.).

• Include all original tags, packaging, and accessories (dust bag, hardware wraps, etc.).

• Include the original order number or packing slip.

Items showing wear, alterations, or damage not related to manufacturer fault may be denied exchange.

Important: The only time Lux Leather covers both return and replacement shipping is when there is a fault by the manufacturer, such as receiving the wrong size, color, or a jacket with a confirmed defect.
For example: If you received a red biker jacket but ordered a black bomber, or if your jacket arrives with a broken zipper or damaged leather, we’ll gladly cover all shipping costs and handle the exchange.

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4. How to Start an Exchange

1. Email us: support@luxleatherusa.com
   (Subject: Exchange Request – Order #XXXXX)

2. Include clear photos of the item, defect (if applicable), tags, and your packing slip.

3. Indicate whether you’d like a replacement (same item) or a different size/color.

4. Wait for an RMA (Return Merchandise Authorization) email with instructions and return address.

5. Do not ship your item without an RMA approval—unapproved returns cannot be processed.

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5. Shipping Your Return

• Pack securely to avoid damage during transit.

• Use a trackable and insured shipping method if you are responsible for the return.

• Email us the tracking number within 5 days of shipping.

• Lux Leather is not responsible for lost or damaged items shipped by the customer.

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6. Processing Time

• Exchanges are usually processed within 7–10 business days after we receive and inspect the return.

• If your item is in stock, we’ll ship it promptly.

• If the replacement is custom or out of stock, we’ll email an ETA or alternate options.

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7. Natural Leather Variations

Every piece of genuine leather is unique. Minor marks, color shifts, or texture differences are part of its beauty—not defects. If in doubt, send us photos for review.

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8. Non-Returnable / Final Sale Items

Items marked Final Sale, Custom, Monogrammed, or Clearance cannot be exchanged unless there’s a verified manufacturer defect or shipping error.

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9. Need Help?

We’re here to help.
Email: support@luxleatherusa.com
Or reply to your order confirmation for personalized assistance.

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Lux Leather USA
Premium Leather. Global Reach. Service You Can Trust.