Frequently Asked Questions – Lux Leather USA
1. Why should I buy from Lux Leather USA?
All of our products are hand-stitched using high-grade genuine leather, ensuring timeless elegance, comfort, and durability. Every jacket and accessory is crafted with care to offer a premium look and feel that lasts for years.
2. Do you ship for free?
Yes! We offer free worldwide shipping on all orders, no matter where you live.
3. How long will it take to receive my order?
Once your order is received, our craftsmen begin hand-stitching your product within 48 hours. After completion, your order ships directly to you, typically arriving within 6–8 business days, depending on your location.
4. How can I contact you if I have a question?
5. What is your refund policy?
We stand behind the quality of every product we make. If you receive a wrong color, style, or a manufacturing defect, we’ll gladly offer a refund or exchange. Because each jacket is handcrafted for you, we can’t refund for reasons unrelated to craftsmanship.
6. Can I return or exchange custom-sized jackets (above 2XL)?
Custom sizes above 2XL are made to order and non-refundable. Please contact us before purchasing to confirm measurements for the perfect fit.
7. How do I know I can trust your website?
We operate with complete transparency, secure payment processing, and dedicated support from purchase to delivery.
8. What makes your leather different from others?
We use top-grain and full-grain genuine leather from trusted tanneries. Each hide is inspected and treated to preserve natural beauty, texture, and strength—never synthetic or low-grade materials.
9. Do you offer seasonal discounts or promotions?
Yes! We regularly feature holiday and seasonal sales. Check the site or subscribe to our newsletter for exclusive deals.
10. What if I’m not sure about my size before ordering?
Email
support@luxleatherusa.com with your height, weight, and jacket preference—our team will guide you to the right fit before you order.
